Technical Service Support

Our Commitment to Keeping You Up and Running

At KeyPaaS, we know that your business relies on our platform — equipment, communication, and software — working seamlessly. That’s why our Technical Service Support team is here to ensure you get fast, effective help whenever you need it.

Objective

Our goal is simple:
Deliver fast, reliable, and expert support to ensure the performance, availability, and stability of your end-to-end solution — from physical equipment to communication systems to the SaaS application layer.

We’re here to minimize downtime, resolve issues quickly, and keep your teams focused on what matters most — growing your business.

Support Organization

Our support model is designed to provide the right help at the right time: 

  1. Tiered Support Levels
  • Level 1 – Frontline support for quick troubleshooting, usage guidance, and minor issues.
  • Level 2 – Technical deep-dives for configuration problems, system performance, and hardware diagnostics.
  • Level 3 – Engineering-level support for escalations, bug reports, and complex infrastructure-level issues.

 

  1. Multichannel Access
  • 💬 Email support via Support@keypaas.com
  • 💻 Ticketing portal via your dashboard
  • 📞 Direct phone line for urgent/high-priority issues
  • 🔧 Remote diagnostics & monitoring tools (where applicable)

 

  1. Integrated Knowledge Base Access to FAQs, troubleshooting guides, and best practices — available 24/7 within the platform.

🕒 Hours of Service

We support customers across time zones and industries — so our service hours are designed to meet real-world needs:

  • Standard Support:
    Monday to Friday, 08:00 – 18:00 (GMT+2 time)
  • Extended/24×7 Support in case of critical incident:
    Available on request for mission-critical environments 

🔐 Coverage Areas

Our technical support covers:

  • Equipment – Installation, diagnostics, firmware updates, and performance issues
  • Communication Systems – Connectivity, data transmission, and network integrations
  • Software Application – User issues, account management, features, bugs, updates

 

Need help now?

Contact Support@keypaas.com  or log into your dashboard to open a ticket.

We’re here to help  every step of the way.